Effective date: October 10, 2026

Complex Services .NET ("Complex Services," "we," "our," or "us") respects your privacy. This policy describes how we collect, use, disclose, and protect personal information when you visit our website, contact us, or use our services.

Information we collect

Depending on your interactions, we may collect your name, company, email address, telephone number, communications and inquiry details, project requirements, account or service information, and information you choose to provide. Website technologies may collect IP address, browser and device information, pages visited, referring URLs, and cookie or analytics identifiers. For client engagements, we may process information provided by clients under applicable agreements.

How we use information

We use information to respond to inquiries, deliver and support services, provide project and account updates, administer business relationships, maintain website functionality, improve performance, secure systems, comply with law, and, where authorized, send promotional communications.

SMS and text messaging

If you opt in to receive text messages from Complex Services .NET, we may send customer-care replies, appointment or project coordination messages, and account or service notifications consistent with the consent you provide. Marketing texts, if offered, require separate appropriate consent.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out and HELP for assistance.
• You may also contact us through our contact page.

Consent to receive marketing texts is not a condition of purchase. We do not sell or share mobile phone numbers, SMS opt-in data, or SMS consent with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with messaging providers solely to deliver and support our messaging program, subject to appropriate safeguards. Carrier messaging practices and charges are governed by your carrier.

Cookies, analytics and tracking

Our website may use essential cookies and, where enabled, analytics technologies such as Google Analytics and Google Tag Manager. These technologies help us understand traffic and improve the site. Google Tag Manager is a tag management system and may load other technologies. Where required by applicable law, we will request consent before enabling nonessential tracking. You can manage cookies through your browser and any consent controls presented on our site. Browser settings may affect website functionality.

AI tools and integrations

We may use artificial intelligence and third-party integrations to assist with development, analysis, support, or business workflows. We seek to limit information shared with these services to what is necessary and apply contractual and technical safeguards appropriate to the engagement. Client confidential information is handled according to applicable agreements and instructions. We do not represent that all AI-generated content is error-free; appropriate review remains part of our delivery process.

Disclosure and service providers

We may disclose information to authorized personnel, hosting, analytics, communications, security, and other service providers acting on our behalf; to professional advisers; when required by law; to protect rights and security; or in connection with a legitimate business transaction subject to applicable protections. We do not sell personal information in exchange for money. Certain analytics or advertising practices, if used, may be treated as a "sale" or "sharing" under some privacy laws and will be addressed through applicable notices and choices.

Security and retention

We use reasonable administrative, technical, and organizational measures appropriate to the nature of the information. No system is completely secure. We retain information for as long as reasonably necessary for the purposes described, contractual obligations, dispute resolution, security, and legal compliance, then delete or de-identify it where appropriate.

Your privacy rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion, portability, restriction or objection to certain processing, or withdrawal of consent. Residents of California and other U.S. states may have additional rights, including rights concerning certain data sharing and targeted advertising. Individuals in the EEA, UK, and similar jurisdictions may have rights under applicable data-protection laws. Where GDPR applies, our processing may rely on contract performance, legitimate interests, legal obligations, or consent, depending on the activity. We will review and respond to verifiable requests as required by law. Contact us using the link below; we will not discriminate for exercising applicable privacy rights.

International processing

Information may be processed in countries other than your own. Where required, we use legally recognized safeguards for international transfers.

Children

Our services are directed to business users and are not intended for children under 13. We do not knowingly collect personal information from children under 13 through this website.

External links

Third-party websites and services have their own privacy practices. We are not responsible for their independent practices.

Changes and contact

We may update this policy from time to time and will post the revised effective date. For questions or privacy requests, please use our contact page.